Last updated: 14 August 2026 · Sets out the rules governing access to and use of the website and the iComply Platform
These Terms and Conditions (“Terms”) govern access to and use of the icomply.pt website and the iComply governance, risk and compliance platform (“Platform”, “Service”), provided by Contemporary Constellation, Lda, company registration number 516 756 583, with its registered office at Rua Mouzinho da Silveira, 32, 1250-167 Lisbon, Portugal (“iComply”, “we”). By accessing the website, creating an account or subscribing to a plan, you agree to be bound by these Terms. If you are accepting on behalf of an organisation, you represent that you have the authority to bind it.
Use of the Service implies that you have read and fully accepted these Terms and our Privacy Policy. If you do not agree with any of the terms, you must not use the Service.
The Customer is responsible for maintaining the confidentiality of their login details and for all activity carried out under their account. They must notify us immediately if they suspect unauthorised access. We reserve the right to refuse or suspend registration in the event of false or incomplete information.
The Platform provides a governance operating system (“Governance OS”) that enables users to map controls, collect evidence, manage audits and monitor the Client organisation’s compliance with multiple standards and regulations (e.g. GDPR, NIS2, DORA, ISO 27001, EU AI Act), including administration, access and API integration features, as described in the product documentation and the contracted plan. iComply provides a technology service to support compliance management and does not replace legal advice, certified audit services or regulatory consultancy.
The current plans, features and prices are listed on the Prices, with the option of monthly or annual billing. Unless otherwise stated, prices do not include VAT at the statutory rate in force. Subscriptions are automatically renewed at the end of each period, unless cancelled at least 30 days in advance. Outstanding payments may result in access being suspended, following prior notice of 10 working days.
Where available, the free trial period lasts for the duration specified at the time of subscription and does not require a credit card, unless otherwise stated. The Customer may cancel their subscription at any time via the account management section; cancellation takes effect at the end of the current billing period, with no pro-rata refund, unless otherwise required by law.
The Customer undertakes to: use the Service in accordance with applicable law and these Terms; not to reverse engineer, copy or resell the Platform without authorisation; not to upload content that is unlawful, malicious or infringes the rights of third parties; not to deliberately overload the infrastructure; and to ensure that it has a valid legal basis for any third-party personal data uploaded to the Platform.
The Platform, the software, the design, the trademarks, the logos and all content produced by iComply are the exclusive property of iComply or its licensors, and are protected by copyright and industrial property rights. These Terms do not confer upon the Customer any rights to such intellectual property, other than a limited, non-exclusive and non-transferable licence to use the Platform for the duration of the subscription.
Customer Data remains the property of the Customer. iComply acts as a data processor in relation to the personal data contained within the Customer Data, in accordance with the Data Processing Agreement (“DPA”) made available on request and incorporated by reference into these Terms. The processing of the website user’s own personal data is governed by our Privacy Policy.
We shall use commercially reasonable efforts to ensure that the Platform is available 99.5% of the time each month, excluding scheduled maintenance windows, which shall be notified with reasonable advance notice. The service level terms applicable to Enterprise plans may be set out in a specific service level agreement (‘SLA’).
Unless otherwise required by law, the Service is provided ‘as is’ and ‘as available’, without any warranty of any kind as to the absence of errors, interruptions or fitness for a particular purpose. Use of the Platform does not, in itself, guarantee the attainment or maintenance of regulatory certifications; the Customer bears ultimate responsibility for complying with its legal obligations.
To the fullest extent permitted by law, iComply’s total liability to the Customer arising out of or in connection with these Terms is limited to the amount paid by the Customer in the 12 months prior to the triggering event. iComply shall not be liable for consequential damages, loss of profits or loss of data resulting from the Customer’s own failure to comply with its backup obligations, except in cases of wilful misconduct or gross negligence.
The Customer undertakes to indemnify iComply against any losses, damages or costs arising from the use of the Service in breach of these Terms or applicable law, including any infringement of third-party rights.
We may suspend or terminate access to the Platform in the event of a material breach of these Terms that is not remedied within 15 days of notification, a failure to pay, or where required by law. In the event of termination, the Customer may export their Customer Data for a period of 30 days, after which they may be permanently deleted.
We may update these Terms or the Platform’s features from time to time. Material changes will be notified at least 30 days ’ notice by email or via a notice on the Platform. Continued use of the Service after that date constitutes acceptance of the new Terms.
These Terms are governed by Portuguese law. Any dispute arising from these Terms shall be subject to the jurisdiction of the district court of Porto, to the express exclusion of any other.
If any provision of these Terms is held to be invalid or unenforceable, this shall not affect the validity of the remaining provisions. Any tolerance of a breach of any provision shall not constitute a waiver of future compliance. These Terms, together with the Privacy Policy and any specific commercial agreements, constitute the entire agreement between the parties.
If you have any questions regarding these Terms, please contact us at [email protected] or in writing at Rua Mouzinho da Silveira, 32, 1250-167 Lisbon, Portugal.
